Application Support Engineer

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than colleagues in nearly 30 countries, we rank
as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. 

The world is how we shape it. Let's shape it together. 

As an application support engineer, you are responsible for resolving application and system problems that arise. You respond quickly when technical problems occur abruptly and need to be resolved immediately. In doing so, you will combine your business skills and technical IT knowledge.

In addition, you will:

• Deliver onsite IT support for production and lab systems
• Troubleshoot hardware and network issues
• Support and implement label printers and analytical devices together with external vendors
• Provide 2nd and 3rd line application and end-user support
• Work according to GxP guidelines and ITIL principles
• Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
• Play a proactive role in optimizing processes and ensuring compliance

We're seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you'll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application 

You'll have knowledge and experience of the following

• You have a degree in IT
• You have 2 - 3 years of experience in IT Support / Application Support
• You have broad (all-round) IT skills and you learn new applications quickly
• You are able to explain complex ideas to people with limited technical knowledge
• Your are familiar with GxP and ITIL Frameworks
• You have a good knowledge of computing systems within an organization
• You have strong analytical skills and learn quickly
• You have a passion for customer experience
• You can work independently as well as in a team
• Experience with custom made applications is a plus
• Dutch and English are required 
   

What to expect from working at Sopra Steria

Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.

Additionally, you'll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.
You will specifically be part of a team of 4 on-site support engineer and you will be working alongside our managed staffing team and a central backup engineer. Planning is managed collaboratively within the team. Stand-by coverage outside office hours is ensured through an established escalation flow. You will serve as the local point of contact for users, with escalation paths to central IT when needed.

This is what you'll get from us

Doing what you love? It's not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you're also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That's why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that's in your backyard.

We offer a generous employee benefits package that includes: 

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Ready to take the next step?

We're here to support you all the way and we are looking forward to your application

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.